FAQ
The Soapiary Guarantee
Q: Do you have a satisfaction guarantee statement?
A: Yes we do. If you find you are not satisfied with your purchase, please return it to the place of purchase within 30 days for a full refund on the cost of the merchandise less shipping and handling. Include the completed return form (enclosed with your shipment) with the items to be returned to the address below:
Soapiary Attn:
Web/Catalog Returns
292 Fernwood Avenue
Edison, NJ 08837
Products
Q: Are any of your products fragrance-free?
A: Yes, the Nonsense Castile Soap is fragrance-free. It is a plant-based soap enriched with Shea Butter, and vitamins A, C & E. Vegan friendly and gluten free.
Q: Are any of your products or their ingredients tested on animals?
A: We do not test our products or the ingredients in them on animals. We are listed in the CCIC (Coalition for Consumer Information on Cosmetics) and the PETA (People for the Ethical Treatment of Animals) directory as a cruelty-free company.
Q: Do any of your products contain animal ingredients?
A: We use good-for-you ingredients like Shea Butter, Vitamin E, Olive Oil and Aloe; and our scented soaps are made with premium ingredients, to provide a luxurious experience in an everyday soap.
Q: How long do products last (shelf life)?
A: All of our products must meet the FDA requirement for a two-year shelf life. However, if you ever are dissatisfied with your purchase, just return the unused portion to the place of purchase within 30 days for a prompt exchange or return.
Q: I am having an allergic reaction to your product.
A: Please stop using the item and return it to us for a refund.
Q: What does triple-milled soap mean?
A: Triple-milled refers to the production process that pushes the glycerin by-product back into the soap to make it gentle and mild. The three passes through the milling process also press fragrance in while squeezing water and air out. The result is a dense, long-lasting bar with fragrance that lasts to the final sliver. Soapiary triple-milled soaps do not float. They are mild and gentle. Extruded soaps like Ivory have no glycerin, have lots of air, float and seem to melt quickly in the shower or bath. A 5 oz. Bar of Soapiary Soap can last up to one month in the shower. However, it may crack around the edges as it absorbs moisture. This is not a defect but a sign of a dense, triple-milled soap.
Ordering Information
Q: Can I track my package shipment?
A: You will receive an e-mail directly from UPS with a shipment tracking number and an expected date of delivery. This e-mail is sent on the day the order is shipped, which is typically one to two days after your order was placed on-line. Please keep this in mind when requesting Expedited delivery. For additional information please see Shipping Information.
Q: When should I receive my order?
A: Your order typically ships within 48 hours of our receipt of your order (note we do not ship on Saturday and Sunday). Depending on your location and the type of delivery service you select, your order typically arrives in 3 to 8 days. See Shipping Chart. Occasionally, an item may be temporarily sold out. You will be notified by e-mail if there is an anticipated extended delay in the processing and shipping of your order.
*If your order contains an item that is temporarily sold out, you will be charged shipping & handling for the entire order at time of initial shipment. No additional shipping charges will be incurred.
Returns & Exchanges
Q: How do I make a return if I am not satisfied for some reason?
A: Simply return the item to the retail store where you purchased it for an exchange or refund. If you purchased directly from Soapiary via our website or catalog, please return the item to us by a traceable means and request an exchange or refund. If you are requesting a refund you will receive a refund minus any shipping and handling charges. For more information, please see our Return Policy.